Shipping policy

Last updated: 27 April 2026

1. Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.

During high-demand periods or special promotions, processing times may take slightly longer.

We currently offer:

Standard Shipping (Australia-wide): Estimated delivery within 2–5 business days after dispatch.

Delivery times may vary depending on your location and postal service conditions.

Shipping is $5.00 Australia-wide.

Enjoy free shipping on orders over $60.00.

Once your order has shipped, you’ll receive a confirmation email with your tracking details.

Please allow 24–48 hours for tracking updates to appear.

We currently ship to all Australian states and territories, including Tasmania.

We currently do not offer international shipping.

If your order is:

We will assist with carrier investigations and offer a suitable resolution.

Please contact us through the contact page on the website within 5 days of delivery.

We may request clear photos of the damaged product and packaging for review.

Please double-check your shipping details before confirming your order.

Olma is not responsible for packages delivered to incorrect addresses provided by the customer.

For all shipping-related inquiries or support, please contact us through the contact page on the website

Our customer service team is available Monday to Sunday, 9:00 AM – 6:00 PM (AEST).

We aim to respond within 24–48 hours.